Refund Policy
Last updated: December 2024
Our Commitment to Customer Satisfaction
We want you to be completely satisfied with Gubb. While we strive to provide the best possible experience, we understand that sometimes a product might not meet your specific needs.
Refund Eligibility
Refunds may be available under the following circumstances:
- Technical issues that prevent the app from functioning as advertised
- Compatibility problems with your device that weren't disclosed
- Significant missing features that were explicitly promised
- Purchases made in error
- Duplicate purchases
App Store Refund Policies
Since Gubb is distributed through official app stores, refunds are primarily handled by the respective platform:
🍎 Apple App Store
Apple provides a 14-day refund window for most app purchases. To request a refund:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your Gubb purchase
- Select "Request a refund"
- Choose your reason and submit
Apple typically processes refunds within 48 hours for most requests.
🪟 Microsoft Store
Microsoft offers refunds for digital purchases under their return policy. To request a refund:
- Visit account.microsoft.com/billing/orders
- Sign in to your Microsoft account
- Find your Gubb purchase
- Select "Request a refund"
- Follow the prompts to submit your request
Microsoft typically processes refunds within 3-5 business days.
Direct Refund Requests
If you're unable to get a refund through the app store or need additional assistance, you can contact us directly:
How to Contact Us
Send an email to our support team through our contact page with the following information:
- Your name and email address
- Platform where you purchased (App Store or Microsoft Store)
- Purchase date and receipt/order number
- Reason for the refund request
- Any relevant screenshots or error messages
Refund Timeline
Request Submission
Submit your refund request through the app store or contact us directly
Review Process
We or the app store review your request (typically 1-3 business days)
Decision & Processing
Approved refunds are processed back to your original payment method
Refund Limitations
Important Considerations
- Refunds are generally limited to recent purchases (typically within 14-30 days)
- Some app store policies may restrict refunds for certain types of purchases
- We cannot guarantee refunds for subjective reasons like "didn't like the interface"
- Refund approval ultimately depends on app store policies and our assessment
Alternative Solutions
Before requesting a refund, consider these alternatives:
- Contact Support: Many issues can be resolved with technical assistance
- Check Updates: New versions may fix bugs or add missing features
- Review Documentation: Visit our help center for tutorials
- Feature Requests: Let us know what features would make the app work better for you
Promotional and Discounted Purchases
For purchases made during promotional periods or with discount codes, refunds will be processed for the amount actually paid, not the full retail price.
Processing Time
Refund processing times vary by platform and payment method:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-2 business days
- Store Credit: Usually immediate
- Bank Transfers: 5-7 business days
Questions About Refunds
If you have questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us. We're here to help ensure you have a positive experience with Gubb.
Our Goal
While we hope you'll love using Gubb, we understand that every user has different needs. Our refund policy is designed to be fair and reasonable while working within the constraints of app store platforms. We appreciate your understanding and are committed to resolving any issues you may encounter.