Last Revised: 12 May 2025

Thank you for purchasing Gubb! We strive to provide a high-quality application and user experience. This Refund Policy outlines the terms under which refunds may be issued for purchases related to the Gubb desktop application (the “App”) and associated services (collectively, the “Services”) provided by [Your Company Name] (“Company”, “we”, “us”, or “our”).

1. General Policy

Due to the nature of digital software and instantly accessible services, we generally offer a limited refund policy. We encourage users to utilize any available free trial periods to evaluate the App and ensure it meets their needs before making a purchase.

2. Subscription Services

For subscription-based Paid Services (e.g., monthly or annual plans):

  • No Refunds for Partial Periods: Subscription fees are generally non-refundable once charged. We do not provide refunds or credits for partial subscription periods or unused time within a subscription period.
  • Cancellation: You can cancel your subscription at any time via your account settings or by contacting us at [Your Support Email Address]. Cancellation will stop future recurring charges but will not result in a refund of previously charged fees. You will retain access to the paid features until the end of your current paid billing cycle.
  • Renewal Charges: Automatic renewal charges are non-refundable after they have been processed unless mandated otherwise by applicable law.

3. One-Time Purchases (If Applicable)

If Gubb offers any features or versions available via a one-time purchase:

  • Refunds for one-time purchases may be considered within [Number, e.g., 7, 14, 30] days of the original purchase date, provided that the request meets specific criteria outlined below (See Section 4).
  • After this [Number]-day period, one-time purchases are generally considered final and non-refundable.

4. Eligibility for Refunds

Refunds may be considered on a case-by-case basis under the following circumstances, subject to verification and our sole discretion:

  • Technical Issues: If the App is proven to be technically defective and unusable on your compatible device (as specified in our system requirements), and our support team is unable to resolve the issue within a reasonable timeframe. You must provide sufficient information for us to diagnose the problem (e.g., error logs, screenshots, detailed descriptions).
  • Accidental Duplicate Purchase: If you accidentally purchased the same Service or subscription twice. Proof of both purchases will be required.
  • Legal Requirements: If applicable consumer protection laws in your jurisdiction mandate a refund under specific conditions.

Refunds will generally not be issued for:

  • Change of mind after purchase.
  • Failure to read the system requirements before purchase.
  • Dissatisfaction with features clearly described or available during a trial period.
  • Not using the App after purchase.
  • Cancellation requests made after a subscription renewal date has passed.
  • Issues caused by third-party software or hardware conflicts not directly related to the App itself.

5. How to Request a Refund

To request a refund, please contact our support team directly via email at [Your Support Email Address].

Please include the following information in your request:

  • Your full name and the email address associated with your Gubb account/purchase.
  • The date of purchase.
  • The order number or transaction ID.
  • The reason for the refund request, with as much detail as possible (including diagnostic information if claiming technical issues).

We aim to process refund requests within [Number, e.g., 5-10] business days. We reserve the right to request further information before approving a refund.

6. Refund Processing

If your refund request is approved, the refund will typically be processed back to the original payment method used for the purchase. Please note that it may take several additional business days for the refund to appear in your account, depending on your bank or payment provider.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the Services after any changes signifies your acceptance of the revised Refund Policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at