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Refund Policy

Last updated: December 2024

Our Commitment to Customer Satisfaction

We want you to be completely satisfied with Gubb. While we strive to provide the best possible experience, we understand that sometimes a product might not meet your specific needs.

Refund Eligibility

Refunds may be available under the following circumstances:

  • Technical issues that prevent the app from functioning as advertised
  • Compatibility problems with your device that weren't disclosed
  • Significant missing features that were explicitly promised
  • Purchases made in error
  • Duplicate purchases

App Store Refund Policies

Since Gubb is distributed through official app stores, refunds are primarily handled by the respective platform:

🍎 Apple App Store

Apple provides a 14-day refund window for most app purchases. To request a refund:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your Gubb purchase
  4. Select "Request a refund"
  5. Choose your reason and submit

Apple typically processes refunds within 48 hours for most requests.

🪟 Microsoft Store

Microsoft offers refunds for digital purchases under their return policy. To request a refund:

  1. Visit account.microsoft.com/billing/orders
  2. Sign in to your Microsoft account
  3. Find your Gubb purchase
  4. Select "Request a refund"
  5. Follow the prompts to submit your request

Microsoft typically processes refunds within 3-5 business days.

Direct Refund Requests

If you're unable to get a refund through the app store or need additional assistance, you can contact us directly:

How to Contact Us

Send an email to our support team through our contact page with the following information:

  • Your name and email address
  • Platform where you purchased (App Store or Microsoft Store)
  • Purchase date and receipt/order number
  • Reason for the refund request
  • Any relevant screenshots or error messages

Refund Timeline

1

Request Submission

Submit your refund request through the app store or contact us directly

2

Review Process

We or the app store review your request (typically 1-3 business days)

3

Decision & Processing

Approved refunds are processed back to your original payment method

Refund Limitations

Important Considerations

  • Refunds are generally limited to recent purchases (typically within 14-30 days)
  • Some app store policies may restrict refunds for certain types of purchases
  • We cannot guarantee refunds for subjective reasons like "didn't like the interface"
  • Refund approval ultimately depends on app store policies and our assessment

Alternative Solutions

Before requesting a refund, consider these alternatives:

  • Contact Support: Many issues can be resolved with technical assistance
  • Check Updates: New versions may fix bugs or add missing features
  • Review Documentation: Visit our help center for tutorials
  • Feature Requests: Let us know what features would make the app work better for you

Promotional and Discounted Purchases

For purchases made during promotional periods or with discount codes, refunds will be processed for the amount actually paid, not the full retail price.

Processing Time

Refund processing times vary by platform and payment method:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Store Credit: Usually immediate
  • Bank Transfers: 5-7 business days

Questions About Refunds

If you have questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us. We're here to help ensure you have a positive experience with Gubb.

Our Goal

While we hope you'll love using Gubb, we understand that every user has different needs. Our refund policy is designed to be fair and reasonable while working within the constraints of app store platforms. We appreciate your understanding and are committed to resolving any issues you may encounter.